As supporters will be aware, we have made a significant investment in order to upgrade all of our turnstile entry points over the summer months and the physical installation is fully complete.
However, as with all projects of this magnitude, integration of the new systems and processes do not always run as smoothly as hoped and can be subject to teething problems.
In this instance, due to complications experienced by our supplier, there have been protracted problems with software and this has impacted on our ability to issue season cards and fan cards.
Despite assurances this system would be fully functional by the Queen’s Park fixture in the first instance, then the Edinburgh City match, then be ready by the end of last week and the beginning of this week, Interstadia have, on each occasion, failed to deliver.
We host St Mirren here at Cappielow on Saturday and after a final deadline went unmet this evening, we feel we have had no other recourse but to fully disclose the reasons for the issues.
These have been entirely outwith the control of the club and we can fully understand and identify with the frustration experienced by our supporters over this matter.
We can assure supporters we will continue to work tirelessly to address these issues and aim to have the system functional in time for Saturday’s Renfrewshire derby.
However, we have been forced to put a contingency plan in place for the worst-case scenario and will advise of the finalised details tomorrow, if they are required.
We have the ability to manually override the system, so please be in no doubt the game will go ahead. It is only the electronic entry system that is in question.
Our supporters are our utmost priority and we will endeavour to ensure the chosen process is as efficient as possible for all fans collecting cards and purchasing tickets.
On behalf of myself and Greenock Morton Football Club, I would like to apologise to our fans for the inconvenience and assure them we are doing everything in our power to resolve the complications as a matter of urgency.